Cancellation & refund policy

Last updated: 14 September 2026

1. Free demo, no commitment

The demo preview is completely free. You may decline to buy without giving a reason, and no charges follow. The demo is not an order.

2. Satisfaction guarantee

You pay only after you have approved the finished site. If you are not satisfied with the demo or the quote, you pay nothing. The invoice is sent only after approval.

3. Cancelling an order after acceptance

An order is formed when you accept the written quote. If you wish to cancel after that:

• Before work has started: cancellation is free of charge.
• While work is in progress: we invoice a reasonable share for the work done so far, up to the agreed price. We tell you the amount before invoicing.
• After the finished site has been accepted: the site is invoiced as agreed. You can always request corrections under section 6.

4. Terminating the maintenance agreement

• Monthly billing (50 €/month): can be terminated at any time. Maintenance ends at the end of the current billing month and the next month is not invoiced. Months already invoiced are not refunded.
• Annual billing (500 €/year): a purchased year remains valid in full even if you terminate maintenance mid-period, and unused months are not refunded. Maintenance continues one year at a time, but the next year is not invoiced if you have terminated maintenance before the new period begins. If the subscription was forgotten and you receive an invoice for a new year, you can cancel it and get the amount paid back by notifying us within 7 days of the invoice date.
• The free 6-month maintenance period (Business site and Ultimate) ends automatically and does not continue as a paid service without a separate agreement.

5. Consumer right of withdrawal

If you are a consumer (not ordering for a business), you have a 14-day right of withdrawal in distance selling under Chapter 6 of the Finnish Consumer Protection Act. The right of withdrawal ends once the service has been fully performed, if you expressly requested performance to begin during the withdrawal period and acknowledged losing the right of withdrawal. You can give notice of withdrawal informally by email to myynti@nordicsite.fi. We refund payments within 14 days of the notice using the same payment method.

6. Complaints and correcting defects

If the delivery is defective or does not match the quote, let us know as soon as possible and no later than 14 days after delivery. We fix shortcomings within the scope of the quote free of charge. If a defect cannot be fixed, we agree on a price reduction or refund case by case.

7. Paying refunds

Any refunds are paid via the UKKO.fi service to the same account the payment came from, within 14 days of the refund decision.

8. Contact details

Cancellations, terminations and complaints: myynti@nordicsite.fi or +358 46 656 8482. We confirm receipt in writing.